The packages will be sent by CTT Expresso. Delivery usually takes 3-4 working days. 

* if your country is not on the list please send us an email

Depending on the value of your order, international customers may be required to pay duties and taxes upon arrival of the goods in their country. Please check with your local customs office for up to date information on this matter. Poema Jewels cannot be responsible for any taxes or duties that customs offices may require.


We accept returns or exchanges within 14 days of delivery. Please email us at to set up an exchange/return.

To be eligible for a return, the jewelry must have been unused, in the same condition in which you received it, in the original packaging with the receipt enclosed. All shipping matters are to be taken care by the Customer.


Once your return is received you will be notified by email if the return conditions are fulfilled and if approved your refund will be transferred within 14 days to your credit card.

If you have any doubts please contact us at: